Privacy Policy
Terms & Conditions & Privacy Policy
Welcome to IzzyDoors. By accessing and using our website (https://www.izzydoors.com.au) or engaging with our services, you acknowledge and agree to the following Terms & Conditions and Privacy Policy. These terms comply with the latest 2025 updates in Australian and Victorian laws. If you do not agree with these terms, please do not use our website or services.
1. Business Information
1.1. IzzyDoors is a Melbourne-based business providing door repair, installation, and related services to residential and commercial properties.
1.2. We operate under the Building Regulations 2018 (Victoria) and comply with Australian Consumer Law (ACL) 2025 updates.
1.3. Our business is registered in Victoria, Australia, and all services are subject to Victorian and Australian laws governing fair trade, consumer protection, and service guarantees.
2. Scope of Services
2.1. Our services include, but are not limited to:
. Door repairs and maintenance (residential & commercial)
. New door installations and replacements
. Security door installation and reinforcement
. Lock and handle repairs
. Mesh replacement and window screen services
. Emergency door services (subject to availability)
2.2. We do not provide standalone locksmith services beyond door-related repairs and security reinforcement.
2.3. All services provided are in compliance with relevant Australian safety standards, ensuring durability and security.
3. Service Bookings & Estimates
3.1. Customers may request service bookings through our website, via phone, or email.
3.2. Quotes provided are estimates only and subject to adjustments based on on-site assessments.
3.3. A booking is only confirmed when:
A deposit (if applicable) is paid, AND
An official confirmation is sent by us.
3.4. Service bookings are scheduled based on availability, and we reserve the right to reschedule or decline any request if necessary.
3.5. Customers will be informed in advance if changes to scheduled services occur due to unforeseen circumstances.
4. Payments & Pricing
4.1. Prices are quoted in Australian Dollars (AUD) and are subject to change without prior notice.
4.2. Accepted payment methods include bank transfer, credit/debit card, and approved payment gateways.
4.3. Full payment is required upon service completion, unless otherwise agreed upon in writing.
4.4. Unpaid invoices may be referred to debt collection agencies, and legal action may be pursued under Victorian debt recovery laws (2025 updates).
4.5. Customers are responsible for ensuring that payments are made on time to avoid service interruptions.
5. Cancellations & Refunds
5.1. Customers may cancel or reschedule a booking with at least 24 hours’ notice.
5.2. Deposits are non-refundable unless required under Australian Consumer Law (ACL 2025 updates).
5.3. If we are unable to complete a service due to unforeseen circumstances, a full refund or rescheduling will be offered.
5.4. Refunds will not be provided for services already rendered unless a major failure or defect is identified, in compliance with Australian Consumer Law.
6. Warranty & Liability
6.1. We provide a [insert period] workmanship warranty on installations and repairs, ensuring quality service delivery.
6.2. The warranty does not cover:
. Damage due to misuse, neglect, or third-party interference
. Wear and tear, weather-related deterioration, or natural aging
. Unauthorized modifications after service completion
6.3. Liability is limited under Australian Consumer Law (ACL 2025) and does not cover consequential damages arising from service use.
6.4. Any warranty claims must be submitted with proper documentation, including proof of service completion.
7. Privacy Policy
7.1. Collection of Personal Information
7.1.1. We collect personal information including name, phone number, email address, and service details when a user submits a form, contacts us, or engages in our services. 7.1.2. We do not collect sensitive personal data (e.g., government IDs, financial records) unless necessary for a confirmed transaction.
7.2. Use of Personal Information
7.2.1. Your information is collected for the following purposes:
Service inquiries and booking confirmations
Customer support and service improvements
Marketing and promotional activities (only if consent is given) 7.2.2. We comply with the Privacy Act 1988 (Cth) (2025 reforms) and Australian Privacy Principles (APPs).
7.3. Data Security & Storage
7.3.1. Customer data is securely stored using industry-standard security protocols to prevent unauthorized access. 7.3.2. We adhere to the Victorian Privacy and Data Protection Act 2014 to ensure proper data security.
7.4. Disclosure of Information
7.4.1. We do not sell, trade, or share your personal data except:
. When required by law (e.g., government authorities, court orders)
. When using trusted third-party services to process bookings and payments
7.5. Cookies & Tracking
7.5.1. Our website uses cookies to enhance the user experience and analyze website traffic. 7.5.2. Users can disable cookies in their browser settings, but this may affect website functionality.
7.6. Opting Out of Marketing Communications
7.6.1. If a user no longer wishes to receive marketing emails, they may:
. Click the “unsubscribe” link in emails
. Contact us at [Your Email Address] to request removal from our list
7.7. Access & Correction of Personal Information
7.7.1. Under Australian law, users have the right to:
. Access their personal data upon request
. Correct inaccuracies in their data
.Request deletion of data unless legally required to retain it
7.8. Changes to the Privacy Policy
7.8.1. We reserve the right to update this Privacy Policy in line with Australian privacy law updates. 7.8.2. Any changes will be posted on our website and will take immediate effect.
